We have just opened the doors on our second ‘bricks-and-mortar’ showroom, the first small format showroom at Maponya Mall in Soweto. With more than 30% of our customers based in Gauteng, this physical location provides an opportunity for these customers to ‘see, touch and feel’ the many products we offer.
The Maponya Mall showroom showcases some of our bedding, blankets, homeware and kitchen ranges with the remaining offering available to view at the click of a button in-store at the digital kiosks.
All showroom customers are able to order in-store and can select the ‘click-and-collect’ delivery option which enables them to collect their product from the showroom at their convenience. The showroom is supported by a newly developed Gauteng distribution centre.
The showroom offers services ranging from the placing and collecting of orders, customer service options, account payments and customer returns.
Customers also have access to digital financial services at kiosks in the showroom. Personal loans and insurance products are offered through the FinChoice brand, with trained consultants on hand to guide customers to use our Mobi platform on smartphones and tablets.
Our next showroom will open late 2018 in Rissik Street, central Johannesburg. The large Rissik street showroom will be our flagship, taking advantage of the high foot traffic in the booming downtown district.