ENHANCE THE CUSTOMER EXPERIENCE
As an omni-channel retailer and digital financial services offering, we have a unique relationship with our customers. A customer experience must be consistent across all channels in the group.
- Driving a favourable customer experience will be a focus in the group’s strategic and operational conversations.
- Map customer journey and define experience for all touchpoints
- Provide consistent experience by channel
- Develop digital processes to empower customers to manage service requirements
- Focus on customer delivery experience to reduce days to deliver
- Use of real-time technology to improve customer experience in digital channels